Survey
Survey is a popular solution because of its many features in combination of ease-of use.

Follow-Up Survey is a complete product to collect, analyze and report feedback from customers.

What's in the package?

The Form Builder
In our form builder, you create your own questionnaires and adjust the layout so it will blend with your graphic profile.

You can choose from all sorts of response types and also build advanced intelligence into the questionnaire so that one question or a group of questions is only shown when the respondent answered in a certain way.

The Email Builder - For Marketing your Survey 
Included in this package is the email builder that makes it easy to create great looking invitations, both for anonymous, registrations and invited only surveys. All the necessary features to deliver a professional invitation are included. See Follow-Up Email Marketing.

The Contact Database
It is easy to handle your respondents and organize them in to groups in the receiver stage. E-mail addresses and other information are quickly retrieved from your existing CRM system or address register.

With the help of the background data about the respondent you can both pre-fill responses and base the logic of the questionnaire on already known information.

There are several ways of reaching your respondents, for example, you could invite them via a link in an email or a popup on a website or via a postal dispatch.

Reports
In the result and reporting stage you follow the results in real time complete with graphs and tables. You can create report templates and palettes with your logotype etc. to adjust the look of the report, according to your own desires. These settings are later used in both online reporting and for downloadable reports.

You can also simply share the whole or a part of the results by the built in filtering system.

Analysis and filtering
There are advanced functions for different forms of direct analysis and filtering of collected data. You can see the results of respondents that have responded in a certain way or for those who belong to a certain part of the organization.

There is also a possibility to break down the results based on background data about the respondents.You are able to quickly distinguish patterns, compare the results to prior data and see trends over time.

Follow-Up Automation
Follow-up and act upon individual feedback. Follow-Up Automation takes your survey a step further than traditional surveys and tools. With Follow-Up Automation you can effectively handle both opportunities and problems you discover in the results of your survey, by quickly acting upon business opportunities and individual's queries, viewpoints and requests.

You can easily set up a number of emails that you want to send out (internally or to the respondent) when a specific answer is registered in your form. These emails can be sent directly or delayed in time.

Not only is thia great way to automate customer service; it also makes it possible to automate entire business processes for internal and external use.

Benefits Distribute leads and responses from answers in your survey. Build entire business processes with follow-up automation Use the scoring tool to show satisfaction levels or for test results. Hide or show questions depending on previous answer or based on background data. Build your contact card information i.e. interests, values, needs, based on answers from the contact. Segment your contacts based on answers in a survey.